Skip to content

Observe.AI Launches Dialog Intelligence Consulting Companies to Assist Contact Facilities Speed up Worth from AI & Automation

SAN FRANCISCO–(BUSINESS WIRE)–Observe.AIessentially the most strong dialog intelligence platform for enhancing contact heart efficiency, as we speak introduced the launch of Dialog Intelligence Consulting Companies.

This new suite of extremely specialised and built-in companies is designed to assist contact facilities speed up worth from Observe.AI’s dialog intelligence platform. Contact facilities profit from Observe.AI’s deep technical experience, cross-industry expertise, organizational coaching, and strategic advisory.

From implementation via ongoing optimization and long-term success, Observe.AI acts as a trusted associate and advisor in serving to contact facilities align their expertise with enterprise objectives. With Observe.AI’s professional steering, contact facilities can obtain deeper ranges of actionable insights – tuned to the particular wants of their enterprise – with the best fashions for automation, speech analytics, and CX and income enchancment.

Earlier this yr, Observe. AI’s analysis revealed an overwhelmingly optimistic response from contact facilities utilizing dialog intelligence, together with:

  • Contact facilities utilizing dialog intelligence had been 10X extra prone to really feel their enterprise was ready for the longer term

  • 92% agreed it helps them make strategic enterprise choices

  • 89% reported it has improved their capacity to interact with prospects

  • 89% reported it has improved their agent efficiency applications

“From our novel improvements involved heart AI to this new suite of companies, we’re dedicated to serving to contact facilities maximize the impression of their AI investments, scale back time-to-value, and promote scalable, sustainable enterprise enchancment,” Swapnil Jain , CEO and Co-Founding father of Observe.AI. “We have helped tons of of contact facilities throughout industries harness dialog intelligence to succeed in new heights of enterprise and course of transformation.”

Observe. AI’s dialog intelligence platform leverages the {industry}’s highest-accuracy interplay analytics, processing a mean of 1 billion minutes of interactions yearly. By embedding Observe.AI’s platform methodically into their enterprise course of panorama, contact facilities can maximize the worth and quantity of tactical insights whereas accelerating repeatable workflows that drive enterprise enchancment.

public-storagethe biggest model of self-storage companies within the US, has been working with Observe.AI to automate key workflows and extract actionable insights for gross sales and buyer expertise outcomes.

“Working intently with the staff at Observe.AI has allowed us to excavate deeper insights from our buyer interplay information, and apply this intelligence sooner and extra exactly to drive motion throughout the group. For example, we had been capable of establish the behaviors displayed by our prime gross sales brokers and leverage this with focused teaching to drive higher conversion in all brokers,” stated Dilhara Kaluarachchi, VP Buyer Care Middle at Public Storage.

With this new suite of value-added consulting companies, Observe.AI will additional amplify the advantages of dialog intelligence via such applications as:

  • Implementation Companies – facilitating clean expertise implementation with integration, configuration and system design, change administration and coaching, speech analyst companies, and automation
  • Speech & Interplay Analytics Companies – mapping enterprise targets to the interplay analytics, with excessive accuracy intent and entity identification optimized for particular enterprise wants and context
  • AI Automation Companies – end-to-end steering and setup of latest AI program automation together with configuration, testing, calibration, supported go-live, and person adoption
  • Actionable Insights Companies – omnichannel interplay information evaluation and interpretation, with tactical motion plans for efficiency enchancment in areas like CX, retention, gross sales, compliance, and extra
  • Enterprise Worth Consulting – distinctive steering via figuring out key ROI impression areas, defining quantifiable objectives, and measuring tangible outcomes

For extra details about Observe.AI and to study extra in regards to the Dialog Intelligence Consulting Companies, please go to: http://www.observe.ai/consulting-services

About Observe.AI

Observe.AI is the main dialog intelligence platform for enhancing contact heart efficiency. Constructed on the {industry}’s most correct AI engine that analyzes 100% of interactions throughout channels, Observe.AI maximizes agent efficiency, pinpoints income and training alternatives, and up-levels high quality assurance and compliance. Observe.AI’s highly effective workflow automation permits contact facilities to use significant insights and take motion at pace and scale. The result’s stronger enterprise outcomes, corresponding to higher buyer expertise, increased income, and higher retention.

Observe.AI is trusted by tons of of consumers and companions throughout industries – together with Pearson, 23andMe, Accolade, Group 1 Automotive, and Public Storage – and is backed by Softbank Imaginative and prescient Fund 2, Zoom, Menlo Ventures, Scale Ventures, and Nexus Ventures. Observe.AI is headquartered in San Francisco with workplaces in Bangalore, India. For extra info, please go to www.observe.ai.

Leave a Reply

Your email address will not be published.